fansiwin
Privacy Policy
Your privacy is important to us. This Privacy Policy explains exactly what personal data fansiwin collects from Bangladesh players, how that data is used, how it is protected, and what rights you hold over your information. Please read this document carefully before using the platform.
How fansiwin Protects Your Privacy
The following feature cards summarise the core principles that guide how fansiwin handles your personal data. These principles apply to every Bangladesh player who registers and uses the fansiwin platform. The full detail for each principle is set out in the sections below.
SSL 256-bit Encryption
All data transmitted between your browser or device and the fansiwin platform is encrypted using industry-standard SSL 256-bit encryption. This applies to login sessions, payment processing, KYC document uploads, and live chat communications. Your data is never transmitted in plain text.
Minimum Data Collection
fansiwin collects only the personal data that is strictly necessary to operate a safe, compliant gaming platform for Bangladesh players. We do not collect biometric data beyond what is required for KYC identity verification, and we do not sell your personal data to advertisers or data brokers.
No Sale of Personal Data
fansiwin does not sell, rent, or trade your personal information to third-party marketing companies, data aggregators, or advertising networks. Your data is shared only with service providers who are contractually bound to use it solely for the purposes of operating the fansiwin platform.
Secure Data Storage
Personal data held by fansiwin is stored on servers protected by firewalls, access controls, and regular security audits. Access to your personal data is restricted to fansiwin staff who require it to perform their job functions and who are bound by strict confidentiality obligations.
Your Right to Access & Delete
Registered players on fansiwin have the right to request a copy of all personal data held about them, to correct inaccurate information, and to request deletion of their data subject to legal retention obligations. Submit data requests to our support team at support@fansiwin and we will respond within 30 days.
Cookie Transparency
fansiwin uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse platform usage. We use only necessary and functional cookies by default. You may manage your cookie preferences at any time through your browser settings. Full details are in the Cookies section below.
Information We Collect
When you register for and use the fansiwin platform, we collect personal data in three broad categories: information you provide directly, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors.
Information You Provide Directly
- Registration data: Your full legal name, date of birth, residential address in Bangladesh, mobile number, and email address submitted at account creation.
- KYC verification documents: Scanned or photographed copies of your Bangladesh National Identity Card (NID), passport, driving licence, or other government-issued photo ID, together with any proof-of-address documents and selfies submitted during the identity verification process.
- Payment information: Your bKash mobile number, Nagad mobile number, Rocket account number, Upay account reference, or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) used to process deposits and withdrawals. fansiwin does not store full card numbers or mobile banking PINs.
- Support communications: Records of your interactions with the fansiwin live chat team and any emails sent to support@fansiwin, including the content of those messages and any attachments.
- Responsible gaming preferences: Deposit limits, session time limits, cooling-off periods, and self-exclusion requests submitted via your account settings or through the Responsible Gaming page.
Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
- Usage and behavioural data: Pages visited, games launched, bets placed, session duration, click patterns, and navigation paths within the fansiwin platform.
- Transaction logs: A full record of all deposits, withdrawals, bonus claims, wagers, and game outcomes associated with your account, retained for financial compliance and dispute resolution purposes.
- Cookie and tracking data: Session identifiers, preference cookies, and analytical tracking data as described in the Cookies section of this policy.
Information from Third Parties
fansiwin may receive limited personal data from third-party service providers in the course of operating the platform. This includes transaction confirmation data from bKash, Nagad, Rocket, and Upay when a deposit or withdrawal is processed; identity verification results from our KYC verification partner; and fraud-risk signals from our payment security provider. In each case, the data received is used only for the stated purpose and is handled in accordance with this Privacy Policy.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Account creation, KYC verification, age restriction enforcement |
| Contact Data | Email address, mobile number, residential address | Account communications, withdrawal processing, security alerts |
| Financial Data | bKash / Nagad number, bank account reference | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device ID, browser type | Platform security, fraud detection, session management |
| Usage Data | Games played, bets placed, session duration | Responsible gaming monitoring, platform improvement, personalisation |
| KYC Documents | NID scan, passport photo, selfie | Identity verification, regulatory compliance, age verification |
How We Use Your Data
fansiwin processes your personal data only for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we process your personal data are as follows:
- Account management: Creating and maintaining your fansiwin account, verifying your identity, managing your login sessions, and keeping your account details up to date.
- Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and connected bank accounts, and maintaining accurate transaction records in Bangladeshi Taka (BDT).
- Platform operation and improvement: Providing access to all fansiwin games — including cricket betting, live casino, Ocean Lord, slots, and tennis betting — and using anonymised usage data to improve game performance, page load speeds, and overall user experience.
- Customer support: Responding to queries submitted via live chat or email, resolving disputes, and investigating complaints in a timely manner at Bangladesh Standard Time (UTC+6).
- Security and fraud prevention: Monitoring account activity for suspicious patterns, detecting and preventing bonus abuse, investigating potential fraudulent transactions, and protecting the integrity of the fansiwin platform.
- Responsible gaming monitoring: Tracking deposit amounts, session durations, and betting patterns to identify players who may be exhibiting signs of problem gambling, and taking appropriate protective action including account intervention, cooling-off suggestions, or referral to the Responsible Gaming page.
- Legal compliance: Retaining transaction records and identity documents for the minimum periods required by applicable financial regulations and anti-money laundering obligations.
- Marketing communications (opt-in only): Sending promotional emails, bonus offers, and seasonal campaign notifications — including Eid, Pohela Boishakh, and Bangladesh national holiday offers — to players who have actively opted in to receive marketing communications. Players may opt out at any time via their account settings or by contacting support.
fansiwin will never use your personal data to make fully automated decisions that produce legal or similarly significant effects without human review. Automated systems flag accounts for review; a member of the fansiwin compliance team makes all final decisions regarding account suspension, closure, or fund withholding.
Data Sharing & Third Parties
fansiwin does not sell your personal data to any third party. We share your data only with the categories of third-party service provider listed below, and only to the extent necessary to deliver the fansiwin service. All third-party processors are bound by written data processing agreements that restrict their use of your data to the specific purpose for which it was shared.
Categories of Third-Party Processors
- Payment service providers: bKash, Nagad, Rocket (Dutch-Bangla Mobile Banking), Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum data required to execute your deposit or withdrawal transaction. These providers operate under their own published privacy policies.
- KYC and identity verification provider: Our third-party KYC partner receives copies of your identity documents solely for the purpose of verifying your identity and age. KYC documents are not used for any marketing or profiling purpose.
- Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and game session data required to render the game and calculate outcomes. These providers do not receive your name, contact details, or financial information.
- Analytics and platform monitoring tools: Anonymised or pseudonymised usage data may be shared with analytics providers to help us understand platform performance. Raw personal data is not shared with analytics providers.
- Legal and regulatory authorities: fansiwin will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when legally required to do so, or where such disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
Cookies & Tracking Technologies
fansiwin uses cookies and similar technologies (including local storage and session storage) to operate the platform effectively, maintain your login session, and collect anonymised analytics data. A cookie is a small text file placed on your device by your browser when you visit fansiwin. Cookies do not contain executable code and cannot carry viruses.
Cookie Categories We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your logged-in session, remember your cart/balance state, protect against cross-site request forgery (CSRF) | No — required for core platform operation |
| Functional | Remember your language preference, display settings, and responsible gaming limit choices between sessions | Yes — via browser settings |
| Analytical | Measure page views, session duration, game launch rates, and platform errors using anonymised data | Yes — via browser settings |
| Security | Detect fraudulent login attempts, flag unusual device changes, and enforce IP-based rate limiting | No — required for account protection |
Managing Your Cookie Preferences
You may disable functional and analytical cookies at any time by adjusting the settings in your web browser or mobile device. Common browser cookie management instructions can be found in the help documentation of your browser. Please note that disabling strictly necessary or security cookies will impair the operation of fansiwin and may prevent you from accessing your account, placing bets, or processing withdrawals. fansiwin is not responsible for any service degradation resulting from cookies being disabled at the browser level.
fansiwin does not use third-party advertising cookies and does not participate in cross-site behavioural advertising networks. The platform's analytical cookies are used solely to improve the fansiwin player experience and are not shared with advertising platforms.
Data Security & Retention
Protecting the personal data of fansiwin players across Bangladesh is a core operational priority. We implement a layered security architecture that combines technical, administrative, and physical controls to protect your data against unauthorised access, alteration, disclosure, or destruction.
Technical Security Measures
- SSL 256-bit encryption on all data in transit between your device and fansiwin servers.
- AES-256 encryption for personal data and KYC documents stored at rest in our secure database infrastructure.
- Multi-factor authentication (MFA) available for all player accounts and mandatory for all fansiwin internal staff accounts.
- Intrusion detection and prevention systems (IDS/IPS) that continuously monitor server traffic for anomalous patterns consistent with hacking attempts or data exfiltration.
- Regular penetration testing conducted by independent security professionals to identify and remediate vulnerabilities in the fansiwin platform.
Data Retention Periods
fansiwin retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / AML compliance obligation |
| KYC identity documents | Duration of account + 5 years after closure | Financial regulatory obligation |
| Transaction records | 7 years from date of transaction | Financial records legal requirement |
| Support chat / email records | 3 years from last interaction | Dispute resolution and audit trail |
| Analytical / usage data | 24 months (anonymised after 6 months) | Platform improvement — legitimate interest |
| Self-exclusion records | Indefinite (or as requested by player) | Responsible gaming safeguarding obligation |
On expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. KYC documents are destroyed using certified secure deletion procedures.
Data Breach Response
In the event of a data security incident that poses a risk to your personal data, fansiwin will notify affected players via their registered email address without undue delay, and in any event within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures fansiwin is taking to address the breach and mitigate its effects.
Your Privacy Rights
As a player on fansiwin, you hold the following rights in relation to the personal data we process about you. These rights are available to all registered players in Bangladesh. To exercise any of these rights, contact our support team at support@fansiwin with the subject line "Privacy Rights Request". We will acknowledge your request within five business days and provide a full response within 30 calendar days.
- Right of access: You may request a copy of all personal data fansiwin holds about you, together with information about the purposes for which it is processed and the categories of third parties with whom it has been shared.
- Right to rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact information directly within your account settings without contacting support.
- Right to erasure: You may request that fansiwin delete your personal data. This right is subject to legal retention obligations — transaction records required for AML compliance cannot be deleted before the end of their mandatory retention period. We will inform you of any data that cannot be deleted and the reason why.
- Right to restriction of processing: You may request that fansiwin restrict the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
- Right to data portability: You may request that fansiwin provide your personal data in a structured, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
- Right to object to marketing: You may withdraw your consent to receive marketing communications from fansiwin at any time by updating your notification preferences in account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to continue using the platform.
- Right to lodge a complaint: If you believe fansiwin has processed your personal data in a manner inconsistent with this Privacy Policy, you have the right to raise a formal complaint with our Data Protection team by emailing support@fansiwin.
Minors & Age Verification
fansiwin is strictly an 18+ platform. We do not knowingly collect personal data from any individual under the age of 18. Registration on fansiwin requires confirmation that the applicant is aged 18 or above, and all accounts are subject to KYC age verification before withdrawal functionality is activated.
If fansiwin becomes aware — through KYC review, player report, or any other means — that personal data has been collected from an individual who is under 18 years of age, we will immediately suspend the relevant account, void all associated transactions and balances, securely delete the personal data of the minor, and take steps to prevent re-registration.
Parents and guardians in Bangladesh who believe their child may have accessed or registered on fansiwin are encouraged to contact our support team immediately at support@fansiwin. We treat all such reports as urgent and will investigate and resolve them as a priority. fansiwin cooperates fully with parental requests to close accounts belonging to individuals under 18 and remove their data from our systems.
Policy Updates & Contact
fansiwin reserves the right to update this Privacy Policy at any time. When material changes are made — such as changes to the categories of data we collect, the purposes for which we process it, or the third parties with whom we share it — registered players will be notified via email to their registered address or via an in-platform notification at next login. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.
We encourage all fansiwin players to review this Privacy Policy periodically so that they remain informed about how their data is being protected. Continued use of the fansiwin platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
Contact Our Data Protection Team
For all privacy-related enquiries, data subject rights requests, or concerns about how fansiwin handles your personal data, please contact our Data Protection team using the details below. All communications must be in English to ensure accurate processing.
Email (plain text — not a clickable link): support@fansiwin
Subject line for privacy requests: "Privacy Rights Request — [Your Registered Username]"
Response time: Within 30 calendar days of receipt, acknowledgement within 5 business days.
Office hours: 24/7 live chat support available — Bangladesh Standard Time (UTC+6).
Have Questions About Your Data?
Our support team is available around the clock at Bangladesh Standard Time. You can also explore our FAQ for quick answers about account security, payments, and your privacy on fansiwin.